Customer Service

The Macallan Online Shop is available only to private individuals who are over the legal drinking age in their country of residence.

Goods will be supplied by...

The Macallan,
c/o Rocketscience,
3 Startforth Road,
Riverside Business Park,
Middlesbrough, Cleveland,
TS2 1PY.

Orders will normally be fulfilled within 14 days of receipt. On completing your order you should receive by email a receipt of your order and quoting your order reference number. This receipt and order reference number should be retained for future reference. Regrettably it is not possible for us to send whisky outside the UK. There may also be restrictions on purchasing other products through our Online Shop.

Any questions or comments about this service or your specific order can be made at the above address or by telephone; UK 0845 045 1824, Overseas +44 1642 208983 asking for 'The Macallan Internet Orders'. Phone calls will be answered during office hours; GMT 09.00 to 17.00, Mon to Fri. From the UK billing will be at the UK national rate and outside the UK, billing will be at the relevant international rate. Email enquiries can be made through our contact form or direct to shop@themacallan.com.