Popular support queries
How do I cancel my ballot entry?
While the ballot is open, you can cancel your entry by logging in to your online Macallan Account, clicking on ‘The Ballot” and selecting the ballot that you would like to withdraw from...
How can I stay informed about future ballots?
You can sign-up to The Macallan Society to be kept up to date on future ballots.
Where can I enter the ballot from?
Our ballot is currently available to 17 countries and can be entered via our account dashboard which is exclusively available on our Global English website.
I didn't see my successful email until after the deadline, can I still purchase?
Should you be successful in the ballot, your payment card will automatically be charged. If this fails, we will send you a payment link via email to complete your purchase.
Terms & Conditions of Sale
Learn more about our ballot terms and conditions of sale.
What are The Macallan Ballots?
The Macallan ballots offer a first option to buy some of our most sought-after new releases. Entries into the ballot are restricted to one per person to provide customers with a fair chance to buy.
You can enter the ballot through your Macallan Account Dashboard, where you will be asked for your shipping address and payment details. The ballot is typically open for one week and when it closes there is an automated selection process. Successful entrants are then automatically charged and notified by email.
Please ensure that your password meets our password policy...
Haven't received your confirmation email?
If you have not received your confirmation email within 24 hours of entering the ballot, please contact us and a member of our team will be delighted to help.
How do I know if I have entered the ballot?
You will receive a confirmation email once you have successfully entered the ballot.
Payment and Delivery
Ballot Delivery Information
UK: Delivery will take 1-5 working days after you have received your dispatch notification.
Europe: Up to 10 days after you have received your dispatch notification...
What are your Dispatch Times for Ballot products?
As soon as your order has been dispatched you will receive an email from us which will include your tracking number from our delivery partner.
What are your Payment Timescales?
If you have been successful in the ballot, payment will be taken from your account up to 7 days after you have received your confirmation of success.
I don’t live in one of the countries you deliver to, can I still enter?
Yes, you can still enter the ballot. However, your specified delivery address needs to be in a country we currently offer delivery to.
Can I amend the delivery address from the one I used to enter the ballot?
While the ballot is open, you can change your delivery address by cancelling your entry and re-entering selecting the new address.
Can I change my payment card after I have entered?
While the ballot is open, you can change your payment card by cancelling your entry.