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Delivery Information - Singapore

DELIVERY - GENERAL INFORMATION

The Macallan Online Shop sells both whisky and associated merchandise products. 

DELIVERY RATES

Complimentary shipping for all orders above SGD100.

A standard fee of SGD20 will be applied for orders below SGD100.

Within 1 working day of placing your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference. You will then receive a SMS message from our designated delivery partner when your order is out for shipment.

DELIVERY INSTRUCTIONS AND ADVICE

Deliveries are made during business hours on Monday to Friday between 9am – 6pm only. Deliveries are not available during weekends and public holidays; to ensure prompt delivery someone must be present to sign for the parcel.  If no-one is available to sign for the parcel, our delivery company will deliver a second attempt free of charge.

You acknowledge that delivery of the Products is subject to availability of the Products. Edrington Singapore will make every reasonable effort to deliver the Product to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed Edrington Singapore will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Edrington Singapore. The time for delivery shall not be of the essence, and Edrington Singapore (nor any of its agents) shall not be liable for any delay in delivery howsoever caused.

Deemed receipt: In the event you do not receive the Product by the projected delivery date and provided that you inform Edrington Singapore within 3 working days immediately from such projected delivery date, Edrington Singapore will try, to the best of their ability, to locate and deliver the Product. If Edrington Singapore does not hear from you within 3 working days from such projected delivery date, you shall be deemed to have received the Product.

DELIVERY TIMINGS

Edrington shall use all reasonable efforts to deliver confirmed orders within 3 working days.

The courier will contact you via SMS for a suitable delivery date and time one working day after order confirmation.