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FREQUENTLY ASKED QUESTIONS

Whether you have a question about The Macallan Experience at Raffles Singapore, our products, feedback on our services, or require specific assistance from The Macallan, we want to make it as easy as possible to get the information and support you are looking for.

General Information

What is this experience about?

The Macallan at Raffles Hotel Singapore is an experiential space showcasing our remarkable single malt at one of Singapore’s most famous icons. Exclusively at Raffles Hotel Singapore, we will be bringing together those with a love for, appreciation of or simply an intriguing desire for The Macallan, to experience and explore for themselves the extraordinary world of The Macallan.  

The Macallan Experience at Raffles Hotel Singapore is a key highlight of this iconic experiential space that encapsulates the fundamental chapters of our story through engaging and inspiring storytelling. For a limited period of just four months from 26th October 2020 to 10th February 2021, The Macallan Experience also offers visitors an option to book a cinematic whisky experience. 

Should I register in advance?

We recommend all visitors to book the cinematic whisky experience in advance to guarantee a slot with your preferred timing. All bookings can be made here

Do I need to pay in advance, or can I pay on the day?

We will be operating on a cashless and contactless payment basis. Hence payment for booking must be made online

Can I just arrive without booking?

Prior registration and booking of cinematic whisky experience are highly recommended. While we endeavour to welcome walk-in visitors, please be informed that availability is on a first come first served basis and subjected to safe distancing measures. We cannot guarantee availability of seats. All bookings can be made here.

Is there a dress code?

Yes. Smart Casual. No slippers and shorts allowed.  

Do you provide parking lots?

Limited parking spaces are available within Raffles Hotel Singapore. We respectfully request all visitors to refrain from driving when alcohol is consumed.  

Are children permitted?

Admission is strictly limited to visitors above the legal drinking age of 18 years old for health and safety reasons. We reserve the right to conduct any compliance checks to ensure visitors are of legal drinking age and deny entry to anyone who is a minor. 

Where are you located?

We are located within Raffles Arcade, 328 North Bridge Road, #01-04 to 10, Singapore 188719. 

What are the operating hours?

The Macallan Experience at Raffles Hotel Singapore is an experiential space which will operate exclusively for four months from 26th October 2020 to 10th February 2021. The venue is opened 11am to 9.30pm daily, with the first cinematic whisky experience at 12pm, and the last booking at 8.40pm. 

The space will be closed on Christmas Eve, Christmas Day, New Year Eve, New Year’s Day, Chinese New Year Eve and Chinese New Year. 

Can I take photographs and video?

Photography and video recording are allowed within the experiential space. We respectfully ask that visitors avoid the use of flash photography in the Sensory Cinema. 

From time to time we, or other authorised third parties, may carry out photography or other recording and any images or recordings may feature visitors. Kindly inform our staff if you do not consent to any photography or videography. 

When should I arrive for my experience?

Punctuality is greatly appreciated as the scheduled cinematic whisky experience starts on time. Visitors are encouraged to arrive 20 minutes prior the scheduled session to enjoy the full experience before the screening, and to facilitate mandatory SafeEntry check-ins and temperature-taking.  

What happens if I am late for my Sensory Cinema booking?

Latecomers for the scheduled screenings will not be granted entry to the Experience to avoid disturbance to other guests. We regret to inform that there will be no refunds or compensation in this situation. 

We recommend that you arrive 20 minutes prior your booking to enjoy the full experience before the screening, and to facilitate mandatory SafeEntry check-ins and temperature-taking. 

Ticketing Information

What is the difference between General Admission and Cinematic Whisky Experience ticket?

General Admission is complimentary. Kindly be informed that entry is subjected to space availability and safe distancing measures. Kindly note that General Admission does not include Sensory Cinema Experience. 

Sensory Cinema Experience is priced at SGD28 inclusive of GST. Each ticket includes general admission and the cinematic whisky experience. There are strictly no concessions, exchanges or refunds, even if the visitors chose to forfeit any of the whisky experience. 

Visitors are encouraged to register in advance here as there are limited capacity for each screening. 

What can I expect during the Sensory Cinema Experience?

At SGD28 each, guests may book a cinematic whisky experience featuring a state-of-the-art sensory cinema and immerse in the full exploration of The Macallan Sherry Oak and Double Cask expressions. Witness moments of commitment and dedication through stories that inspire and bring to life the dedication to creation that has shaped The Macallan’s history and future; the inspiration to choose the risks worth taking. 

What is the duration of the Cinematic Whisky Experience?

Each screening is approximately 20 minutes. 

How many screenings are there?

We recommend that you visit our booking website for the latest schedule. 

Do I need to print and bring my booking confirmation email?

We recommend that you have your electronic ticket and QR code ready during check-in. There is no requirement to print your confirmation email.

Can I still visit the experiential space if I do not want to book a Sensory Cinema Experience?

Yes, general admission is complimentary.  

The experiential space is also open for visitors to enjoy a dram at The Macallan Bar, or make a purchase at the retail space.

What do I do if I want to cancel, change the date or time of my booked session?

Tickets sold are non-refundable and transferable. For any unforeseen circumstances due to safety and health reasons that you must make amendment to your ticket, please contact us here. While we will endeavour to accommodate you to the next available session, we cannot guarantee that there will be spaces available.  We are unable to provide a refund where no suitable alternative time is available. 

No refunds will be given for any missed session(s). 

What is your cancellation and refunds policy?

Tickets sold are non-refundable and non-transferable. If there are any unforeseen or extenuating circumstances resulting in us having to cancel, postpone, relocate or make any changes to the Experience, including for any safety and/or public health reasons, we will notify you as soon as practicable. Please contact [email protected] for any and all requests relating to the Experience. We reserve the sole discretion to determine whether to entertain and respond to such requests, and for cases in which such requests are granted, Ticket Holders shall bear the costs of any processing fees for such refunds.  

No refunds will be given for any missed session(s). 

We will use all reasonable endeavours to be open and operational during published opening hours, but we reserve the right to close the space on any given day or part thereof, whether for security or any other reason, without notice.  In the event of total closure, any bookings on the day of closure will be exchanged or refunded at the price paid. 

For more information, please refer to our Terms and Conditions.

EXPERIENTIAL SPACE INFORMATION

Is there a gift shop?

The Macallan Retail Space is located within the experiential space: The Macallan at Raffles Hotel Singapore. We offer a fine selection of The Macallan whiskies and merchandise, including limited editions and releases. 

Do you provide food?

In partnership with Raffles Hotel Singapore, The Macallan will unveil exclusive dining packages inclusive of impeccable pairings with The Macallan selection of fine whiskies every month. Exquisitely curated by Pierre Burgade, Executive Chef of Raffles Hotel Singapore together with his team of Chefs de Cuisine – three-Michelin-starred French Chef Anne-Sophie Pic’s first Asian outpost at La Dame de Pic, 藝 yì by Jereme Leung and Chef Rémy Lefebvre at Butcher’s Block, these culinary masters are sure to delight the palates of gourmet seekers. 

We recommend that you visit our booking page for more information. 

What's the nearest train station?

City Hall or Bras Basah MRT. For more information please refer to the booking page.  

Is there disabled access?

We hope that all visitors enjoy their experience with us. If you require any extra assistance or have any special requirements please contact us in advance of your visit here. We will endeavour to ensure you receive the best possible experience.