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FREQUENTLY ASKED QUESTIONS

Whether you have a question about The Macallan at Raffles Hotel Singapore, our products, feedback on our services, or require specific assistance from The Macallan, we want to make it as easy as possible to get the information and support you are looking for.

General Information

What is this experience about?

The Macallan at Raffles Hotel Singapore is an experiential space showcasing our remarkable single malt at one of Singapore’s most famous icons. Exclusively at Raffles Hotel Singapore, we will be bringing together those with a love for, appreciation of or simply an intriguing desire for The Macallan, to experience and explore for themselves the extraordinary world of The Macallan.  

Is there a dress code?

Yes. Smart Casual. No slippers and shorts allowed.  

Do you provide parking lots?

Limited parking spaces are available within Raffles Hotel Singapore. We respectfully request all visitors to refrain from driving when alcohol is consumed.  

Are children permitted?

Admission is strictly limited to visitors above the legal drinking age of 18 years old for health and safety reasons. We reserve the right to conduct any compliance checks to ensure visitors are of legal drinking age and deny entry to anyone who is a minor. 

Where are you located?

We are located within Raffles Arcade, 328 North Bridge Road, #01-07 to 10, Singapore 188719. 

What are the operating hours?

The Macallan at Raffles Hotel Singapore operating hours:

11:00am to 7:00pm
Monday

11:00am to 9:30pm
Tuesday - Sunday

Please refer to our website for the latest update on operating hours for private events and festive seasons. 

Can I take photographs and video?

Photography and video recording are allowed within the experiential space.

From time to time we, or other authorised third parties, may carry out photography or other recording and any images or recordings may feature visitors. Kindly inform our staff if you do not consent to any photography or videography. 

EXPERIENTIAL SPACE INFORMATION

Is there a gift shop?

The Macallan Retail Space is located within the experiential space: The Macallan at Raffles Hotel Singapore. We offer a fine selection of The Macallan whiskies and merchandise, including limited editions and releases. 

Do you provide food?

In partnership with Raffles Hotel Singapore, The Macallan will unveil exclusive dining packages inclusive of impeccable pairings with The Macallan selection of fine whiskies every month. Exquisitely curated by Pierre Burgade, Executive Chef of Raffles Hotel Singapore together with his team of Chefs de Cuisine – three-Michelin-starred French Chef Anne-Sophie Pic’s first Asian outpost at La Dame de Pic, 藝 yì by Jereme Leung and Chef Rémy Lefebvre at Butcher’s Block, these culinary masters are sure to delight the palates of gourmet seekers. 

We recommend that you visit our website for more information. 

What's the nearest train station?

City Hall or Bras Basah MRT. For more information please refer to website.  

Is there disabled access?

We hope that all visitors enjoy their experience with us. If you require any extra assistance or have any special requirements please contact us in advance of your visit here. We will endeavour to ensure you receive the best possible experience.