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Distillery Experiences - Frequently Asked Questions

General Tour Information

Q: Should I book a tour in advance?
A: We are only able to accept bookings in advance. Bookings can be made up to 17:00 UK time the day prior to arrival. Experiences are available to book from 6 weeks in advance online, themacallan.com and via telephone +44 (0)1340 318 000.

Q: How far in advance do I need to book?
A: Please note experiences are available to book 6 weeks in advance.

Q: Do I need to pay in advance or can I pay on the day?
A: We kindly ask for a pre-payment at the time of booking.

Q: Can I just arrive at the distillery without booking?
A: If you would like to take part in one of The Macallan Estate Experiences you will need to book prior to arrival. Experiences are able to be booked up until 17:00 UK time the day before arrival, subject to availability. Experiences are available to be booked online and by contacting us by email [email protected] or telephone +44 (0)1340 318 000.

Q: What should I wear on the experience?
A: The experiences take place on The Macallan Estate, and as you will enter the production area, we suggest wearing comfortable, layered clothing due to the warmth of our curiously small stills. Sensible footwear is also advised. There is a cloakroom available at The Macallan reception should you require it.

Q: Are all  experiences guided?
A: Yes, all groups will be guided through the distillery by one of our Macallan Hosts.

Q: How many spaces are available on each experience?
A:. The maximum number of guests on each experience is 6.

Q: What if I want to book for more people than there are places on an experience?
A: To ensure a highly personal experience for our guests, we host a maximum of 6 guests on The Macallan Discovery Experience and The Macallan Mastery Experience. If you wish to visit The Macallan Estate with a group size larger than 6, please contact [email protected].

Q: What do I do if I want to change the date or time of my experience?
A: Please call a member of our team on +44 (0)1340 318 000 or email [email protected] to change the date or time of your experience. This can be done up to 48 hours prior to your original booking. After this time, no changes can be made.

Q: What is your cancellation and refunds policy?
A: We will provide refunds if experiences are cancelled at least 48 hours prior to the experience time. After this time, no refunds will be given. Please call a member of our team on +44 (0)1340 318 000 [email protected] to arrange a refund. For more information, please refer to our Estate Experience Terms and Conditions.

Q: Are children permitted on the tour?
A: Guests must be over the age of 18 years old to participate in our experiences. Guests of all ages are permitted in our Distillery Experience including The Elchies Brasserie and The Macallan Boutique. The Macallan Bar is open to guests over the age of 18– we operate a Challenge 25 policy, please remember to bring ID.

Q: Is there a café?
A: The Elchies Brasserie, located within our Distillery Experience, offers great locally sourced Scottish produce with a twist. 

Opening hours (September 2020 – March 2021)

Breakfast – 10:30 to 11:30
Lunch – 12:00 to 16:00
Coffee and cake – available until 17:00

Q: Is there a gift shop?
A: The Macallan Boutique is located within the Distillery Experience and offers a selection of The Macallan whisky and accessories to purchase.

Q: What products do you sell in the gift shop?
A: The Macallan Boutique has a comprehensive range of The Macallan whisky for sale and sells a range of whisky related gifts, glassware and accessories.

Q: How can I get to the Distillery by public transport?
A: Unfortunately, at present there is no public transport that serves the Distillery Experience directly. There are several train stations in the surrounding area however guests will then need to drive or to take a taxi to access The Macallan Estate. Please note it is not advised to walk from Craigellachie to The Macallan Estate as there is no pedestrian walkway.

Q: What's the nearest train station to the distillery?
A: The nearest train stations to The Macallan Estate are Aviemore and Elgin.

Q: Is there disabled access?
A: Our Distillery Experience is fully DDA compliant. Please call a member of our team on +44 (0)1340 318 000 or email [email protected] for further information or to advise of access requirements. If you require assistance whilst on site, please use the call button located in the Distillery Experience car park and a Macallan Host will be delighted to assist you.

Q: Is a tasting included in each experience?
A: Yes, there is a tasting included in each experience. The Macallan whisky included in the tasting will vary dependant on the experience and product availability.

Q: What if I’m driving, can I still take part in the tasting?
A: Yes, you are able to nose throughout the tasting following your experience. However no tasting will be allowed. We will provide complimentary bottles to allow you to take your drams away, should you be driving.


Q: Can I take photographs and video?
A: Guests are permitted to take photographs and video throughout most of the Distillery Experience. There are some parts of the experience where photography is not permitted, and your Macallan Host will make you aware of these areas.

Q: Is there parking at the distillery?
A: Entry to The Macallan Estate is available from the B9102. This is clearly signed for visitors to The Macallan. The entrance will take you to parking for the Distillery Experience. Due to the nature of our site access and car park location, we cannot accommodate coaches with capacity exceeding 18 people. For visitors arriving in large motor vehicles seating between 6 and 18 guests, please advise us in advance via phone call or email [email protected] for alternative access instructions. 

Q: When should I arrive for my experience?
A: We recommend guests arrive to check-in with the Macallan Hosts at the reception of the Distillery Experience 15 minutes prior to their tour time.

Q: What happens if I am late for my experience?
A: If you arrive at the Distillery Experience up to 10 minutes after the experience start time, we will do our best to catch you up with your group. If you arrive more than 10 minutes after the experience start time, unfortunately you will not be able to join the group and the cost of your experience will not be refunded. We recommend that you arrive 15 minutes prior to your experience start time.

Q: Where do I go when I arrive?
A: Guests should check-in at the reception areas of the Distillery Experience.

Q: Where does the experience start?
A: The experience will begin in The Macallan Distillery Experience where you will be welcomed by your Macallan Host.

Q: What are your opening hours?
A:  The Macallan Distillery Experience is open for general guest access on Saturday and Sunday. 

The Macallan Estate gates will open at 09:45, with the Distillery opening from 10:00. Gates will close at 17:00 for entry and the Distillery Experience will close at 18:00. 

Q: Can I visit Easter Elchies House?
A: Guests are welcome to visit the grounds and to take photos of the exterior of Easter Elchies House. We do offer select experiences that allow access to Easter Elchies House, please visit themacallan.com for further details or email [email protected].  

Q: Do I need to print and bring my booking confirmation email?
A: There is no requirement for guests to bring their confirmation email as we will have a record of your booking. We will ask for a name and email address on arrival to confirm your booking.

Q: Can I book for a group to visit?
A: If you are looking to visit with a group larger than 6 guests, please contact us on +44 (0)1340 318 000 or [email protected].  

Q: Can I still visit The Macallan Distillery Experience if I don’t want to do a tour?
A: You can still visit The Macallan Distillery Experience without an experience booking. If there are no experiences available you can dine at The Elchies Brasserie, browse The Macallan Boutique and visit The Macallan Bar upstairs in the Distillery Experience to enjoy a dram or a cocktail overlooking our beautiful 485 acres Estate. If you are looking to visit with a group larger than 6 guests, please contact us on +44 (0)1340 318 000 or [email protected] prior to your visit. 

 

Experience 1: The Macallan Discovery Experience Information

Q: What is included in The Macallan Discovery Experience? What areas of the distillery will I see?
A:  Join one of our experienced hosts to learn more about the heritage of The Macallan single malt whisky. Guests will be welcomed with The Macallan roast coffee and home baked scones, while exploring The Macallan Whisky Wall where you will learn about the journey of our whisky from acorn to glass.

You will then be led by friendly and knowledgeable hosts through the Distillery before receiving a tutored tasting of three carefully selected whiskies in our Cave Priveé.  Finally, guests will be taken to The Macallan Bar overlooking our 485 acres Estate where will enjoy another dram of our rich spirit.

Q: How much does The Macallan Discovery Experience cost?
A: The experience costs £50.00 per person.

Q: How long does The Macallan Discovery Experience take?
A: The duration of the experience is approximately 2 hours and 30 minutes.

Q. How often does The Macallan Discovery Experience run?
A: The Macallan Discover Experience runs once per day on Saturday and Sunday at 11.00. 

Q: How many spaces are there on The Macallan Discovery Experience?
A: Groups taking part in this experience are limited to 6 people.

Q: Is there a tasting included in The Macallan Discovery Experience?
A: Yes, a guided nosing and tasting is included.

Q: What products are included in the tasting?
A: The nosing and tasting includes a sample of new make spirit followed by two 10ml specially selected drams of The Macallan range which will be introduced by your host.

 

Experience 2: The Macallan Mastery Experience Information

Q: What is included in The Macallan Mastery Experience? What area of the distillery will I see?
A: Join one of our experienced hosts for The Macallan Mastery Experience to delve deeper into The Macallan whisky making process. Guests will be welcomed with a dram at The Macallan Whisky Wall before enjoying an exquisite two-course lunch with paired wines followed by tea and The Macallan freshly ground coffee in The Elchies Brasserie. 

You will then be led on an in-depth tour experience of our production area before being taken through a tutored tasting of select The Macallan whiskies in the Cave Priveé. Guests will then be taken to The Macallan Bar you will enjoy a whisky flight overlooking our 485 acres Estate.

After the experience, our hosts will offer guests a personal shopping experience in The Macallan Boutique and each guest will be gifted a bespoke, engraved The Macallan whisky glass.

Q: How much does The Macallan Mastery Experience cost?
A: The experience costs £250.00 per person. 

Q: How long does The Macallan Mastery Experience take?
A: The duration of the experience is approximately 4 hours.

Q. How often does The Macallan Mastery Experience run?
A: The Macallan Mastery Experience runs once per day on Saturday and Sunday at 12:00.

Q: How many spaces are there on The Macallan Mastery Experience?
A: Groups taking part in this experience are limited to 6 people.

Q: Is there a tasting included in The Macallan Mastery Experience?
A: Yes. You will be welcomed to The Macallan Estate with a dram enjoyed at The Macallan Whisky Wall followed by a specially selected guided tasting in our Cave Priveé and a whisky flight at The Macallan Bar.

Q: What products are included in the tasting?
A: The nosing and tasting includes a sample of new make spirit followed by three 10ml specially selected drams of The Macallan range which will be introduced by your host.

Q: Will I receive any gifts as part of this experience?
A: Yes. At the end of your experience, you will receive a complimentary, engraved The Macallan whisky glass.