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Get In Touch

Whether you have a question about our products, feedback on our services, or require specific assistance from The Macallan, we want to make it as easy as possible to get the information and support you are looking for.

Our team are available to support you by telephone +44 (0)1340 318 000. Our lines are open Monday-Friday, 08:00 to 18:00 UK time and Saturday and Sunday, 09:00 to 15:00 UK time.

Alternatively please email [email protected]

We aim to respond to your enquiry within 2 working days. Please note we are currently experiencing a high volume of enquires and there may be a slight delay in our response time. We appreciate your patience at this time.

We are currently able to receive online enquiries in English, Chinese, Spanish, German, French, Portuguese, Italian and Vietnamese.


Have a question?

Visit our support area to find answers to our frequently asked questions.