Popular support queries
Delivery and returns
When will my delivery arrive?
For further information on shipping and delivery, please refer to our Delivery Information.
How much does delivery cost?
The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the checkout process.
What is your returns policy for online orders which are damaged or incorrect?
If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to [email protected].
Why is The Macallan whisky not available for delivery to my location?
Currently, we are only able to provide shipping to a select number of locations.
Where do you deliver to?
We currently offer delivery of our whiskies to a number of international destinations..
General Shop Information
As a consequence of BREXIT, we are temporarily unable to ship Whisky to France, Italy, Slovakia, Sweden and Poland.
Can I contact someone by phone for assistance with my online order?
For information on how to contact us about an online order, please refer to our contact information.
What data protection, privacy and security protocols do you have in place?
What are the terms and conditions for purchases made via The Macallan online shop?
Our full Terms and Conditions of Sale are available here.
Where can I buy The Macallan Whisky?
The Macallan whiskies are available in selected retailers and specialist whisky shops around the world.
Shop Orders and payment
What happens if an item I order is out of stock?
While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items.
I’ve placed an order but not received a confirmation email, have you received my order?
Please check your SPAM folder to see if the confirmation email has been received. If you have not received your confirmation email please contact us.
Can I provide a different shipping and billing address?
Yes. When placing your order enter the name and address of the person you want us to ship to in the 'Shipping Address’ section.
Can I order by phone?
Unfortunately we cannot accept payment by phone. If you require any assistance please contact us.
What payment methods do you accept?
Payment for our products can be made using: MasterCard, Visa, American Express...
Is there a minimum order?
No, we are happy to ship just one item.