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Distillery Tour - Frequently Asked Questions

General Tour Information

Q: Should I book a tour in advance?
A: To avoid disappointment, we recommend that tours are booked in advance to guarantee your place. Tours are available to book from 6 weeks in advance online and via phone call. If you would like to reserve a tour for less than 24 hours’ time, please call +44 (0)1340 318 000.
 

Q: What if I want to book for more than 6 people?
A: If you would like to book a tour for 7 people or more, please call a member of our team on +44 (0)1340 318 000 and we will be happy to assist.

Q: How far in advance do I need to book?
A: We recommend that tours are booked at least 6 weeks in advance in order to avoid disappointment.

Q: Do I need to pay in advance or can I pay on the day?
A: We kindly ask for a pre-payment at the time of booking.

Q: Can I just arrive at the distillery without booking?
A: You can arrive at the distillery without booking however we cannot guarantee availability. Tours are available to be booked online and also over the phone.

Q: What should I wear on the tour?
A: The tour takes place throughout our Distillery and Visitor Experience, and as you will enter the production area, we suggest wearing comfortable, layered clothing due to the warmth of our stills. Sensible footwear is also advised. There is a cloakroom available at The Macallan reception should you require it.

Q: Are all tour experiences guided?
A: Yes, all tour groups will be guided through the distillery by one of our hosts.

Q: How many spaces are available on each tour?
A: Tour numbers vary dependant on the selected experience. Please refer to the experience section for maximum group numbers. Tours can accommodate a maximum of 12 guests on The Six Pillars Experience, 10 guests on The Macallan Heritage Experience and 8 guests on The Peerless Spirit Experience.

Q: Can I book for a group larger than 12 people?
A: In order to deliver the best experience for our visitors, we only host a maximum of 12 people on The Six Pillars Experience. As a result, for all group bookings, we would need to accommodate your visitors on site at selected time slots across the tour availability. We would request that only the guests taking part in the tour experience arrive on site ten minutes before the allocated tour time  To enquire, please contact a member of our team on +44 (0)1340 318 000 or email [email protected]. Due to the nature of our site access and car park location, we cannot accommodate coaches with capacity exceeding 18 people. For visitors arriving in large motor vehicles seating between 6 and 18 guests, please advise us in advance via phone call or email for alternative access instructions. 

Q: What do I do if I want to change the date or time of my tour?
A: Please call a member of our team on +44 (0)1340 318 000 or email [email protected] to change the date or time of your tour. This can be done up to 48 hours prior to your original booking. After this time, no changes can be made.

Q: What is your cancellation and refunds policy?
A: We will provide refunds if tours are cancelled at least 48 hours prior to the tour time. After this time, no refunds will be given. Please call a member of our team on +44 (0)1340 318 000 [email protected] to arrange a refund. For more information, please refer to our Distillery Tour Terms and Conditions.

Q: Are children permitted on the tour?
A: Children over the age of 14 are welcome on the Six Pillars tour. Anyone under the age of 18 must be accompanied by an adult. We cannot allow children under 14 in to the production area for safety reasons. Nosing and tastings are only available to over 18s - please remember to bring ID.

Q: Is there a café?
A: The Elchies Brasserie, located within our Visitor Experience, offers great Scottish produce with a twist, and takes inspiration from the long-standing relationship we have enjoyed with El Celler de Can Roca, twice voted best restaurant in the world. 

Q: Is there a gift shop?
A: The Macallan Boutique is located within the Visitor Experience and offers a selection of The Macallan and gifts to purchase.

Q: What products do you sell in the gift shop?
A: The shop has a comprehensive range of The Macallan for sale and also sells a range of whisky related gifts, glassware and merchandise.

Q: How can I get to the distillery by public transport?
A: Unfortunately, at present there is no public transport that serves the distillery directly. There are several train stations in the surrounding area however guests will then need to drive or to take a taxi to access the distillery.

Q: What's the nearest train station to the distillery?
A: The nearest train stations to the distillery are Aviemore and Elgin.

Q: Is there disabled access?
A: Our Distillery and Visitor Centre is fully DDA compliant. Please call a member of our team on +44 (0)1340 318 000 for further information or access requirements. If you require assistance whilst on site, please use the call button located in The Macallan Visitor Experience car park and a member of our team will be delighted to assist you.

Q: Is a tasting included in each experience?
A: Yes, there is a tasting included in each experience. Product will vary dependant on tour type and product availability.

Q: What if I’m driving, can I still take part in the tasting?
A: Yes, you are able to nose throughout the tasting following your tour experience. However no tasting will be allowed.


Q: Can I take photographs and video?
A: Guests are permitted to take photographs and video throughout most of the Distillery and Visitor Experience. There are some parts of the tour where photography is not permitted, and your host will make you aware of these areas.

Q: Is there parking at the distillery?
A: Entry to the distillery is available from the B9102. This is clearly signed for visitors to The Macallan. The entrance will take you to parking for the Distillery and Visitor Experience. Due to the nature of our site access and car park location, we cannot accommodate coaches with capacity exceeding 18 people. For visitors arriving in large motor vehicles seating between 6 and 18 guests, please advise us in advance via phone call or email for alternative access instructions. 

Q: When should I arrive for my experience?
A: Guests are requested to check-in with staff at the reception desk in the Visitor Experience at least 10 minutes prior to their tour. If you are late for your tour, we will try our best to catch you up with the group.

Q: What happens if I am late for my experience?
A:
If you arrive at the Visitor Experience up to 10 minutes from the tour start time, we will do our best to catch you up with your tour group. If you arrive after this time, unfortunately you will not be able to join the group and the cost of your tour will not be refunded. We recommend that you arrive 10 minutes prior to your tour start time.

Q: Where do I go when I arrive?
A: Guests should check-in at the reception desk in the Visitor Experience prior to their experience.

Q: Where does the experience start?
A: The experience will begin in The Macallan Visitor Experience where you will be welcomed by your host.

Q: What are your opening hours?
A:
March – October: 09:30 - 18:00, 7 days a week.
     November – February: 09.30 – 17.00, 7 days a week.
     Please note that Christmas hours will vary. 

Q: Can I visit Easter Elchies House?
A: Guests are welcome to visit the grounds and to take photos of the exterior of Easter Elchies House, however, guest access to Easter Elchies house is not part of the tour.

Q: Do I need to print and bring my booking confirmation email?
A: There is no requirement for guests to bring their confirmation email as we will have a record of your booking. We will ask for a name and email address on arrival to confirm your booking.

Q: Can I book for a group to visit?
A: Guests are able to book for groups of a maximum of 6 people online. If you wish to book for a larger group, please call +44 (0)1340 318 000 and we will be happy to assist you. Tours can accommodate a maximum of 12 guests on the Six Pillars Experience, 10 guests on The Macallan Heritage Experience and 8 guests on The Peerless Spirit Experience.

Q: Do you offer discount for group bookings?
A: We do not offer a discount for group bookings.

Q: Can I still visit The Macallan Distillery if I don’t want to do a tour?
A: You can still visit The Macallan Distillery and Visitor Experience without a tour booking. If there are no tours available you can dine at The Elchies Brasserie, browse The Macallan Boutique and visit The Macallan Bar upstairs in the Visitor Experience to enjoy a dram or a cocktail overlooking our beautiful 485 acre Estate.

 

Tour 1: The Six Pillars Experience Information
 

Q: What is included in the Six Pillars Experience? What areas of the distillery will I see?
A: Join one of our friendly and knowledgeable guides to learn about the foundation stones that underpin the character of The Macallan and how we create The Macallan's rich spirit; from the strong sense of place at the heart of The Macallan Estate to our long experience of distilling and maturing our single malt whisky. After discovering how our unparalleled investment in the finest casks contributes to the natural colours, aromas and flavours that set The Macallan apart, you will experience a nosing and tasting of our wonderfully rich new make spirit and some carefully selected Macallan whiskies.

Q: How much does the Six Pillars Experience cost?
A:
A tour costs £15.00

Q: How long does the Six Pillars Experience take?
A: The duration of the experience is approximately 1 hour and 25 minutes.

Q. How often does the Six Pillars Experience run?
A: The Six Pillars Experience runs 3 times a day, 7 days a week.

Q: How many spaces are there on the Six Pillars Experience?
A: Groups taking part in this experience are limited to 12 people.

Q: Is there a tasting included in the Six Pillars Experience?
A: Yes, a guided nosing and tasting is included in the Six Pillars tour.

Q: What products are included in the tasting?
A: The nosing and tasting includes a sample of new make spirit followed by two 10ml specially selected drams of The Macallan range which will be introduced by your host.

Q: Will I receive any gifts as part of this experience?
A:
No gifts are included in this experience.

Tour 2: The Macallan Heritage Experience

Q: What is included in the Macallan Heritage Experience? What area of the distillery will I see?
A: The Macallan Heritage Experience begins with an in depth introduction into the history behind the world’s ultimate luxury spirit, The Macallan. With a dram in hand and accompanied by one of our experienced hosts you will explore the Jewel Wall, learning about The Macallan’s journey since its founding by Alexander Reid on a plateau above the River Spey in 1824. During this experience, you will learn about our journey from cask to glass and gain an in-depth insight into The Macallan’s passionate obsession with pushing the boundaries of excellence. You will be guided through a tutored tasting of The Macallan range in our iconic Cave Privée where you will sample our rich new make spirit followed by two specially selected drams. Following your tasting, our team invite you to raise an exclusive dram with us at The Macallan Bar overlooking our iconic 485 acre Estate. Upon departure, you will receive a Macallan Copita tasting glass to commemorate your visit.

Q: How much does the Macallan Heritage Experience cost?
A:
A tour costs £40.00

Q: How long does the Macallan Heritage Experience take?
A: The duration of the tour is approximately 2 hours.

Q. How often does the Macallan Heritage Experience run?
A: The Macallan Heritage Experience tour runs 3 times a day, 7 days a week.

Q: How many spaces are there on the Macallan Heritage Experience?
A: Groups taking part in this experience are limited to 10 people.

Q: Is there a tasting included in the Macallan Heritage Experience?
A: Yes. You will be welcomed to The Macallan Distillery with a dram followed by a specially selected guided tasting of The Macallan range. Following the tasting, you will be invited to The Macallan Bar to enjoy a dram overlooking our 485 acre Estate.

Q: What products are included in the tasting?
A: The nosing and tasting includes a sample of new make spirit followed by two 10ml specially selected drams of The Macallan range which will be introduced by your host. Following your tasting, a 10ml dram of exclusive or limited edition product will be introduced by a member of our team.

Q: Will I receive any gifts as part of this experience?
A: Yes. At the end of your experience, you will receive a complimentary The Macallan Copita whisky glass.
 

Tour 3: The Peerless Spirit Experience Information

Q: What is included in the Peerless Spirit Experience? What areas of the distillery will I see?
A:
Experience The Macallan’s marks of distinction as we invite you to join us as we delve into our history, heritage and distillation process in this immersive, intimate whisky experience. Explore our Jewel Wall and enjoy a dram whilst learning about what has shaped The Macallan throughout generations. Join one of our Macallan hosts and venture into our production area, where you will spend an hour discovering the intricacies involved in making the world’s ultimate luxury spirit and exploring the uncompromising story behind our curiously small stills and distilling process.  Your host will then delve into the mastery behind exceptional oak casks for which The Macallan is renowned. After your tour has concluded, enjoy a dram in our iconic Cave Privée, before your host accompanies you to The Macallan Bar where you will enjoy an exclusive whisky flight containing three carefully selected drams of The Macallan. In celebration of your visit to The Macallan, you will receive a bespoke, engraved chevron tumbler upon departure.

Q: How much does the Peerless Spirit Experience cost?
A:
This experience costs £100.00

Q: How long does the Peerless Spirit Experience take?
A: The duration of the experience is approximately 2 hours 30 minutes.

Q. How often does the Peerless Spirit Experience run?
A: The Peerless Spirit Experience runs once a day, 7 days a week.

Q: How many spaces are there on the Peerless Spirit Experience?
A: Groups taking part in this experience are limited to 8 people.

Q: Is there a tasting included in the Peerless Spirit Experience?
A: Yes. You will be welcomed to The Macallan Distillery with a dram followed by a specially selected guided tasting of The Macallan range. Following the tasting, you will be invited The Macallan Bar to enjoy an exclusive whisky flight overlooking our 485 acre Estate.

Q: What products are included in the tasting?
A: The nosing and tasting includes one specially selected dram of The Macallan range enjoyed in the Cave Privée, followed by an exclusive whisky flight containing three 10ml drams which will be introduced by a member of our team.

Q: Will I receive any gifts as part of this experience?
A:
At the end of your experience, you will receive a complimentary, engraved Chevron tumbler.