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Delivery Information

Delivery - General Information

The Macallan Online Shop sells both whisky and associated merchandise products.

Whisky

We can currently send all whiskies sold on the Shop to the countries listed below.

Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, the UK and the Channel Islands.

The full list of countries is shown as you check out. If a product is unavailable for delivery to your country it will be removed from your basket.

Shipping costs are based on country and basket contents and can be viewed at the point of purchase within your shopping basket.

Merchandise

We can send The Macallan Merchandise to all of the above countries as well as those listed below.

Australia, Austria, Brazil, Canada, China, Croatia, Hong Kong, Iceland, India, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States.

Please see individual items for any specific restrictions.

Shipping costs are based on country and basket contents and can be viewed at the point of purchase within your shopping basket.

 

Delivery Rates

The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the check-out process. The table below will give you an estimate of these costs.

Within 1 working day of placing your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference. You will then receive an email or SMS message from our designated delivery partner when your order is out for shipment.

The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the check-out process.
The table below will give you an estimate of these costs.

COUNTRY

PRICE STARTING FROM

UK (excluding Channel Islands and Isle of Man)

From £6

Belgium, Channel Islands, Denmark, France, Germany, Ireland, Isle of Man, Luxembourg, Netherlands 

From £13

Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland,Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

From £26

 Australia, Canada, China, Japan, Malaysia, New Zealand, South Korea, Singapore,Taiwan, Thailand, Turkey, United States 

From £31

Brazil, Croatia, Hong Kong,India, Israel, South Africa, Ukraine, United Arab Emirates

From £45

 

For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Macallan Shop has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund.

Delivery Instructions And Advice

Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer.

The courier appointed by The Macallan and Mail Marketing is non-negotiable.

The whiskies sold on the The Macallan Online Shop are currently available for shipping to the following countries:

Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, the UK and the Channel Islands.

All whiskies sold by The Macallan Online Shop are sold subject to UK taxes. If we are exporting products to an address in the European Union (EU) prices are subject to the appropriate rate of tax depending on the delivery country (and an alcohol tax ).

For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, we have no control over these charges. Please contact your local customs office for further information.