The Macallan Experiences

General Experience Information

From Saturday, 28th January 2023, all guests visiting The Macallan Estate will be by appointment only. This extends across all experiences and Elchies Brasserie, as well as The Macallan Boutique  and The Macallan Bar. This will enable us to ensure we can provide the best experiences for all our guests.

Please see our full FAQs for more details.

Q: Should I book an experience in advance?
A: We are only able to accept bookings in advance. Bookings can be made up to 17:00 UK time
the day prior to arrival. We are currently taking bookings for experiences up to three months in
advance, above via the "Book now" button, by email: [email protected] and via
telephone +44 (0)1340 318 000.

Q: Why have these changes been introduced?
A: It is important to us to curate the best experiences for everyone who comes to The Macallan
Estate. We will be able to offer far more opportunities for people to enjoy this unique place and
immerse themselves in the history of The Macallan by booking with us in advance.

Q: What days can I book a visit?
A: Our online bookings system accepts bookings from Thursday-Sunday. No bookings are
offered Monday-Wednesday, as these days will be for private and bespoke experiences and
events. The website shows the latest availability up to three months in advance.

Q Do I need to make separate bookings to visit Elchies Brasserie, The Macallan Bar and
The Boutique?
A: You do not. Guests who have a brasserie, bar or boutique booking will also be able to visit the
other areas. Please note this is subject to availability.

Q How many people can I bring with me for a bar booking and a boutique booking?
A: We can accept bookings of up to eight guests per bar experience and two for the boutique
experience.

Q: Do you require a deposit for The Macallan Bar and The Boutique bookings?
A: No deposit is required for The Boutique; simply make your reservation using our online booking system.
A £10 per person deposit is required for The Macallan Bar Experiences.

Q: I’m looking to book a visit later in the year but cannot see any available dates, what
should I do?
A; Our bookings system shows the latest availability, up to three months in advance. Please
revisit our website nearer the time to make your reservation. The site will be updated monthly.

Q: Is there a waiting list in case of cancellations?
A: We are now offering an increased number of opportunities to visit The Macallan Distillery but
appreciate that at many times of the year demand for experiences is extremely high. We do not
have a waiting list.

Q: Can I pay a visit to The Macallan Distillery without a pre-arranged booking?
A: Pre-booking is a requirement. It is important to us to provide the best experience to all our
guests, we therefore ask that anyone who intends to visit, whether for a dedicated whisky
experience, to enjoy a dram at The Macallan Bar or browse our Boutique, book in advance. This
allows our team to have everything in place to ensure all guests have a memorable experience.

Q: I’m a tour operator. Can I take my party to The Macallan Bar and Boutique?
A: Yes, remember that all experiences must be pre-booked prior to arrival, including The
Macallan Bar and The Boutique.

Q: What if I would like to visit the grounds or the graveyard at The Macallan Estate?
A: Should you have a request of this nature, please reach out directly by contacting our
Consumer Service Hub team on 01340 318 000 or by emailing [email protected].

Q: How far in advance can an experience be booked?
A: The Macallan Estate Experiences can be booked up to three months in advance, subject to
availability.

Q: Will there be any public open days or other events taking place at The Macallan Estate?
A: In addition to booking time to enjoy distillery, bar, brasserie and boutique experiences, some
special events are being planned this year. We look forward to sharing more information later in
the year.

Q: How do I find out about upcoming events and experiences taking place at The Macallan
Distillery?
A: The best way to keep up to date with news and developments relating to The Macallan is through
The Macallan Society. You can join The Macallan Society by using the subscribe button at the bottom of this page.

Q: I’d like to come and see The Macallan Distillery for its architecture, how can I arrange
this?
A: What better way to enjoy the beauty of the distillery than by sitting within it and enjoying a dram at The Macallan Bar? Bar bookings can be made on our Book Experiences page
 

Q: I wish to visit The Boutique to purchase a gift, do I need to book an appointment?
A: The bookings policy for all our Experiences at the distillery, includes The Macallan Bar, Elchies Brasserie and The Boutique. A member of our team will be able to support the purchasing of the perfect gift for the perfect occasion. Please make your booking here.

Q: How do I plan a visit to The Macallan Estate?
A: Please visit our bookings page to view all our experiences, check availability and make a
reservation here. 

Please see our full FAQs for more details.

Q: Are there age restrictions?

A: Guests must be over the age of 18 years old to participate in our experiences. Guests of all ages are permitted in the building, including The Elchies Brasserie and The Macallan Boutique. The Macallan Bar is open to guests over the age of 18; we operate a Challenge 25 policy, please remember to bring ID.

Q: Are guests allowed to take photographs?

A: Yes, with some exceptions. Your Host will explain to guests about a couple of restrictions that are in place within production.

Find out more about our Distillery Experience Terms and Conditions.

If you have questions, please contact us at:

Email: [email protected].

Telephone: +44 (0)1340 318 000.