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Delivery And Returns Information

Delivery - General Information

The Macallan Online Shop sells both whisky and associated merchandise products.

Whisky

We can currently send all whiskies sold on the shop to the 27 countries listed below.

Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, the UK and the Channel Islands.

The full list of countries is shown as you check out. If a product is unavailable for delivery to your country it will be removed from your basket.

Shipping costs are based on country and basket contents and can be viewed at the point of purchase within your shopping basket.

Merchandise

We can send The Macallan Merchandise to all of the above countries as well as those listed below.

Australia, Austria, Brazil, Canada, China, France, Hong Kong, Iceland, Israel, Italy, Japan, Republic of Korea, India, New Zealand, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, United States

Please see individual items for any specific restrictions.


Shipping costs are based on country and basket contents and can be viewed at the point of purchase within your shopping basket.

Delivery Rates

The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the check-out process. The table below will give you an estimate of these costs.

Within 1 working day of placing your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference. You will then receive an email or SMS message from our designated delivery partner when your order is out for shipment.

The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the check-out process. 
The table below will give you an estimate of these costs.

COUNTRY

PRICE STARTING FROM

UK (excluding Channel Islands and Isle of Man)

From £6

Belgium, Channel Islands, Denmark, France, Germany, Ireland, Isle of Man, Luxembourg, Netherlands 

From £13

Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland,Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

From £26

 Australia, Canada, China, Japan, Malaysia, New Zealand, South Korea, Singapore,Taiwan, Thailand, Turkey, United States 

From £31

Brazil, Croatia, Hong Kong,India, Israel, Russia,  South Africa, Ukraine, United Arab Emirates

From £45

 

For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Macallan Shop has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund.

Delivery Instructions And Advice

Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer.

The courier appointed by The Macallan and Mail Marketing is non-negotiable.

The whiskies sold on the The Macallan Online Shop are currently available for shipping to the following countries:

Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, the UK and the Channel Islands.

All whiskies sold by The Macallan Online Shop are sold subject to UK taxes. If we are exporting products to an address in the European Union (EU) prices are subject to the appropriate rate of tax depending on the delivery country (and an alcohol tax ).

For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, we have no control over these charges. Please contact your local customs office for further information.

Returns, Refunds & Replacements

Returns

If you wish to return Products which are not faulty, please contact us on: [email protected] with details of your order within 7 days of delivery of the goods.

Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address.

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage.

The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to [email protected]. Please provide as much information as possible including your order number and details of any damage including photographs. We will arrange for your order to be returned at our cost and we will do our best to provide a replacement if available.

Refunds And Replacements

We will provide a refund or provide a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a "One Off," we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid.

Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Photographic evidence is required by our courier company if an item has been damaged during transit

In the case of a return being necessary, you as the customer will be sent a shipping label which should be printed and attached to the Item.

You will have to be available for a set time in order for the courier to collect this item.