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Complimentary gift wrapping and messaging is available for this single malt and can be added to your order during the checkout.This option is available for select whiskies and delivery locations, more information is available in our <a href="https://themacallan.com/en/support/shop-frequently-asked-questions">FAQs</a> and <a href="https://themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a>. &nbsp;

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Complimentary gift messaging is available for this single malt and can be added to your order during the checkout.This option is available for select whiskies and delivery locations, more information is available in our <a href="https://themacallan.com/en/support/shop-frequently-asked-questions">FAQs</a> and <a href="https://themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a>. &nbsp;

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Complimentary gift bag, wrapping and messaging is available for this single malt and can be added to your order during the checkout.This option is available for select whiskies and delivery locations, more information is available in our <a href="https://themacallan.com/en/support/shop-frequently-asked-questions">FAQs</a> and <a href="https://themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a>. &nbsp;

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Ballots - Frequently Asked Questions

GENERAL INFORMATION

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Please ensure you accept Functional Cookies on The Macallan website to ensure the video can display. You can change your Cookies acceptance by clicking "Manage Cookie Preferences" at the bottom of this page. Please ensure any ad blockers you have set up are disabled on your device. Please check your internet connection and refresh the page.

I’m having trouble viewing the video, what can I do?

We have made a few suggestions below which may help you in registering for the ballot: - Use a PC or laptop instead of tablet or mobile device. - Use Internet Explorer or Google Chrome as a browser. If you continue to experience issues registering, please <a href="https://www.themacallan.com/en/support/contact-us">contact us</a>.

I'm having trouble signing up and entering the ballot, what can I do?

We recommend checking your email's spam folder to see if the email has been delivered there. You can also confirm if you have entered the ballot through your <a href="https://www.themacallan.com/en/macallan-society/my-account">Macallan Account Dashboard.</a> If you require further help identifying if you have entered the ballot, please <a href="https://www.themacallan.com/en/support/contact-us">contact us.</a>

I didn't receive an email confirmation, what do I do?

Visit <a href="https://www.themacallan.com/en/macallan-society/my-account/the-ballot/how-it-works">this page for step by step guide</a> on how to enter the ballot.&nbsp; If you require further support, please <a href="https://www.themacallan.com/en/macallan-society/my-account">contact us</a> with the following information: - Email Address - Device - Browser - Details of the issue - Date and Time you experienced the issue - Screenshots or images of the issue

Require further support?

We aim to inform entrants of if they are successful or unsuccessful by email by end October.

When will I be notified if I am successful or unsuccessful for the TIME : SPACE Sherry Cask Release Ballot?

Yes, you can still enter the Ballot. However, your specified delivery address needs to be in the UK and Channel Islands, selected EU countries or US states we deliver to. &nbsp; We currently ship to: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Switzerland, the UK and the Channel Islands.&nbsp; For the US, we currently ship to a select number of states which are detailed on the ballot entry page.

I do not live in one of the countries you deliver to, can I still enter the ballot? 

SUPPORT

If you are successful in the UK ballot, your payment card will automatically be charged. If this fails, we will send you a payment link via email which will be valid for 48 hours to complete your purchase. After this time, the whisky will be released to the next person in the ballot. &nbsp;Due to the limited nature of ballot releases, all purchases must be completed within 48 hours.If you are successful in the US ballot, your payment card will automatically be charged when the retailer is ready to ship your order. If this fails, ReserveBar will be in contact with you to provide an alternative payment card. You will have 2 days, after which time, the whisky will be released to the next successful entrant in the Ballot.&nbsp;Due to the limited nature of ballot releases, all purchases must be completed within 48 hours. We hope you enjoy exploring the selection of single malt whiskies and our Lifestyle Collection products which are available to buy directly from <a href="https://www.themacallan.com/en/single-malt-scotch-whisky">The Macallan Online Boutique</a>.

I did not see my successful email until after the deadline, can I still purchase? 

UK & EU BALLOT INFORMATION, PAYMENT AND DELIVERY

If you have been successful in the UK or EU, payment will be taken from your account up to 7 days after you have received your confirmation of success. We recommend checking your emails regularly, as if the payment has been unsuccessful, we will email you a link to complete your purchase with an alternative payment card. This link will be valid for 48 hours, after which time, the whisky will be released to the next successful entrant in the ballot. &nbsp;

What are your Payment Timescales? 

The Macallan TIME : SPACE Sherry Cask Release may take up to 6 weeks to be delivered after payment has been taken. As soon as your order has been dispatched, you will receive an email from us which will include your tracking number from our delivery partner. Once your order has been dispatched, the delivery times are as follows:&nbsp;UK &amp; Channel Islands: Delivery will take 1-5 working days after you have received your dispatch notification.&nbsp;&nbsp;Europe: Delivery will take up to 10 days after you have received your dispatch notification.&nbsp;You can check the progress of your delivery with the tracking number provided in your dispatch notification.&nbsp;&nbsp;

What are your dispatch and delivery times for the TIME : SPACE Sherry Cask Release?

To change your shipping or payment details after you have entered you will need to cancel your entry and re-enter using your updated details. You can add your updated details in your <a href="https://www.themacallan.com/en/macallan-society/my-account/profile">account settings</a> before re-entering.

Can I change my shipping and payment details once I have entered?

For ballot products consumers will only be eligible to buy a maximum number of bottles per person, per order or per household. The Macallan reserves the right to cancel orders if subsequent verification identifies that a consumer has bought more than the maximum number of bottles available for purchase by one person.&nbsp;&nbsp;In submitting an entry to a Ballot, Entrants confirm that if they are successfully selected by The Macallan, they are able and willing to complete the purchase of the Product.&nbsp;Entrants must provide valid payment card details before submitting their entry to the ballot, through their Account. The entrant’s card will be pre-authorised to confirm it is a valid card with correct details. The entrant’s card will not be charged at this time. Entrants warrant and undertake to ensure that their payment card has sufficient funds to pay for the Product on conclusion of the ballot if their entry is selected (including any delivery fee and variance by delivery country as set out upon entry into the ballot). The entrant must further ensure that their payment card shall not have expired at the point at which payment is taken.&nbsp;&nbsp;Entrants shall be notified by email if they have been successful. If the Entrants are successful, payment shall be taken immediately upon an entry being drawn. Entrants are advised that ‘Mail Marketing’ will appear on bank statements once payment is taken. In the event that payment fails, The Macallan shall contact entrants to ask them to provide an alternative payment method.&nbsp;The total fee payable shall include a postage fee based on the Entrant’s country of delivery. Deliveries will be made by DHL. The fees charged directly by The Macallan may not include all taxes or duties that could be charged on arrival in your country of delivery. You are personally liable for the payment of any additional charges applicable in your country. See full delivery information <a href="https://www.themacallan.com/en/delivery-information">here</a>.&nbsp;Ballots are considered stand-alone purchases and no further products from The Macallan’s online shop can be added to the order that includes the Product from the Ballot.&nbsp;&nbsp;We will be unable to process any ballots of entrants who get in touch on behalf of the account owners. Only the account holder themselves can make the purchase via their account.&nbsp;&nbsp;The Macallan uses tracking technology to monitor the ballot process, and access to products sold as part of a ballot will not be available to any users where we identify that some automation has been used to facilitate a purchase.&nbsp;&nbsp;You can learn more about our terms and conditions of sale here: <a href="https://www.themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a> &nbsp;

What are the ballot terms and conditions of sale? 

US BALLOT INFORMATION, PAYMENT AND DELIVERY

If you have been successful in the US, payment will be taken from your account after you have received your confirmation of success and once the retailer is ready to ship your order . We recommend checking your emails regularly, as if the payment has been unsuccessful, ReserveBar will be in contact with you to provide an alternative payment card. You will have 2 days, after which time, the whisky will be released to the next successful entrant in the Ballot.

What are your Payment Timescales?

For the US, we aim to deliver your order within 4 weeks of your order being confirmed. If this timeframe changes, we'll notify you as soon as possible. You can check the progress of your delivery with the tracking number provided in your dispatch notification. &nbsp;

What are your dispatch and delivery times for The Macallan TIME : SPACE Sherry Cask Release?

To change your shipping or payment details after you have entered you will need to cancel your entry and re-enter using your updated details.

For Ballot products consumers will only be eligible to buy a maximum number of bottles per person, per order or per household. The Macallan reserves the right to cancel orders if subsequent verification identifies that a consumer has bought more than the maximum number of bottles available for purchase by one person. &nbsp;In submitting an entry to a Ballot, Entrants confirm that if they are successfully selected by The Macallan, they are able and willing to complete the purchase of the Product.Entrants must provide valid payment card details before submitting their entry to the Ballot, through their Account. The entrant’s card will be pre-authorised to confirm it is a valid card with correct details. The entrant’s card will not be charged at this time. Entrants warrant and undertake to ensure that their payment card has sufficient funds to pay for the Product on conclusion of the Ballot if their entry is selected (including any delivery fee and variance by delivery country as set out upon entry into the Ballot). The entrant must further ensure that their payment card shall not have expired at the point at which payment is taken. &nbsp;Within 3 working days after the Ballot has been drawn, the Entrants shall be notified by email if they have been successful. If the Entrants are successful, payment will be taken when the retailer is ready to ship your order. In the event that payment fails, ReserveBar will contact entrants to ask them to provide an alternative payment method.The total fee payable shall include taxes. See full delivery information <a href="https://www.themacallan.com/en/delivery-information">here</a>.&nbsp;Ballots are considered stand-alone purchases and no further products from The Macallan’s online shop can be added to the order that includes the Product from the Ballot. &nbsp;We will be unable to process any Ballots of entrants who get in touch on behalf of the account owners. Only the account holder themselves can make the purchase via their account. &nbsp;The Macallan uses tracking technology to monitor the Ballot process, and access to products sold as part of a Ballot will not be available to any users where we identify that some automation has been used to facilitate a purchase. &nbsp;You can learn more about our terms and conditions of sale here:: <a href="https://www.themacallan.com/en/terms-conditions-of-sale">Terms and Conditions</a> &nbsp;

What are the ballot terms and conditions of sale?

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