Event Terms and Conditions - UK

EVENT TERMS & CONDITIONS

The following terms and conditions (the “Terms”), together with any information contained in any event invitation/s, booking forms, booking confirmation, and email communications, apply to all Events run or organised by or on behalf of  Edrington UK The Macallan Distillers Limited (“we” or “the Company”). The Macallan Distillers Limited is incorporated in Scotland (Registered No. SC203623), with its registered office at Edrington UK Distribution Limited , 191 West George Street, Glasgow, G2 2LD

On booking to attend an Event, you agree on your own behalf and on behalf of all guests which form your party to be bound by these Terms.

ONLINE BOOKINGS AND WEBSITE

We will endeavour to ensure that the information displayed on our website and booking platform is current and accurate. However, we cannot be held liable for any errors. Use of the website and booking platform is subject to separate Terms of Use and AnyRoad’s Terms; however, in the case of conflict, these Terms shall apply to online bookings of Events.

Once full payment is made, you will be allocated a place/places for your chosen Event and a booking confirmation will be emailed to you.

We accept no responsibility for the incorrect inputting of an email address on our booking form. If your automatically generated booking confirmation does not arrive via email, please contact us via email at [email protected] we will check the email address and resend your booking confirmation(s).

Upon receipt of the booking confirmation email, it is your responsibility to check the accuracy of dates booked.

PRICING AND ADMISSION POLICY

The price of the Event is as advertised on the booking platform. There are no concessions, and all prices are shown inclusive of VAT. We reserve the right to amend the price of the Event at any time.

To attend the Event, you must be over the legal drinking age in the market where the Event is taking palace and we reserve the right to verify your age prior to or at the Event.

CONDITIONS OF ENTRY 

Guests may be subject to an age check on arrival at the Event, so guests should bring photo identification (“ID”) to the Event. If we believe or suspect a guest who wishes to consume alcohol is under the legal drinking age, that guest will be asked to produce photo ID. In the event that you are unable to produce valid photo ID, we reserve the right to refuse you entry, or ask you to leave the Event and we regret that no refunds can be given.

The date, time and location of the Event will be clearly stated on your email confirmation, and we request that you arrive in good time for the Event. All guests should arrive at the Event location at least 10 minutes before the Event is due to start.

We reserve the right to refuse admission to the Event at our absolute discretion.

CANCELLATIONS AND AMENDMENTS

If we cancel an Event, you will be entitled to a full refund.

If you need to cancel or reschedule a booking please do so via our booking platform, by emailing us at [email protected]  or by phone 0333 016 1910, during business opening hours, at least 48 hours before the Event is scheduled.

If you do not arrive for an Event, no refund will be given for the Event unless you have given us at least 48 hours’ notice of your cancellation.

If you wish to amend the date or time of any booking following the purchase of your Event, you should amend the booking via the booking platform or contact us by email at [email protected]  or by phone 0333 016 1910, up to 48 hours before the start of the Event.

You are entitled to a full refund if you give us notification, via the booking platform, email or phone of your wish to cancel your booking at least 48 hours before the Event begins.

OUR LIABILITY TO YOU

If you suffer losses as a result of a breach by us of these Terms, our liability is strictly limited to the purchase price of the booking for the Event. We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise in connection with the Event.

Notwithstanding the foregoing, nothing in these Terms limits in any way our liability:

For death or personal injury caused by our negligence;

Under section 2(3) of the Consumer Protection Act 1987;

For fraud or fraudulent misrepresentation; or

For any matter which cannot be excluded by law.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.

We do not accept any responsibility for your personal belongings at the Event and you are responsible for making sure you keep your belongings with you or in a safe place at the Event location.

YOUR PRIVACY

Any personal data which you provide us as part of the booking and attending the Event will be treated securely and confidentially. We recommend that you review our privacy policy.

For further information about how we process your personal data, and your rights in relation to your own personal data.

WALK IN BOOKINGS

We do not accept walk-in bookings. 

GUEST CONDUCT

Whilst at the Event, guests must observe the following:

The guests will be responsible for orderly conduct and shall ensure that nothing shall be done which may constitute a breach of the law or in any way cause a nuisance.

Smoking or vaping can only be done in outside designated areas.

No pets or animals are permitted at this event (with the exception of assistance dogs, please ensure that you notify our team if you have an assistance dog as there are parts of the experience where an alternative arrangement may need to be made)

We reserve the right to remove anyone from the Event if their behaviour is considered likely to cause offence, put staff or other guests at risk or create a nuisance to other guests or staff.

SECURITY

In the interests of safety, guests may be asked to submit to a search of their person or belongings and anyone refusing to submit or found to be in possession of materials believed by us to be dangerous or unsuitable will be denied entry or removed from the Event.

We would ask all guests to remain vigilant and report anything they find suspicious to a member of staff.

PROVISION OF ALCOHOLIC BEVERAGES

The Company may provide and supply alcoholic beverages for on-site consumption by guests. Any alcoholic beverages supplied shall be of satisfactory quality and reasonably fit for consumption. Any other warranties and liabilities of the Company, whether implied by statute, common law or otherwise are hereby excluded to the maximum extent permitted by law.

The Participants are strongly encouraged to consume alcoholic beverages in a responsible and safe manner and the Company shall not be liable for any losses or damages suffered by you as a result of over-consumption of alcoholic beverages or any resulting nuisance and/or undesirable behaviour.

PHOTOGRAPHY

From time to time we, or other authorised third parties, may take photos or other recordings at the Event and any images or recordings may feature guests. If you do not want to feature in any photographs you must let us know in advance.

ACCESSIBILITY

We hope that all guests enjoy their experience at the Event. If you require any extra assistance or have any special requirements please contact us in advance of your attendance at an Event via email [email protected]  or by phone 0333 016 1910 to ensure that you receive the best possible experience. Unfortunately, assistance cannot be guaranteed to guests who do not book in advance and notify us of any assistance they may require.

GENERAL

We reserve the right to refuse to process a transaction for any reason.

If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected.

These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these Terms.

Any contract between you and us pursuant to these Terms will be binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.

These terms and conditions are governed by and construed in accordance with the Laws of Scotland, and the parties agree to submit to the exclusive jurisdiction of the courts of Scotland.

COMPLAINTS

In the unlikely event that you may wish to make a formal complaint in respect of the Event please inform Event host that you intend to make a formal complaint. If the matter cannot be resolved immediately, or during the Event, despite the host’s best endeavours to do so, your complaint should be made in writing to [email protected]. We will investigate your complaint as soon as is reasonably possible, and you will receive a reply within 21 days.

CONTACT US

Address: 191 West George Street, Glasgow, G2 2LD

Owner: Edrington UK Distribution Limited

Phone: 0333 016 1910

Email: [email protected]