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Delivery Information

Christmas Delivery Cut-off Dates for 2021

The last orders for Christmas deliveries are as follows:

  • Delivery within the UK, order by 21st December 2021.
  • Delivery within EU, order by 17th December 2021.
  • Rest of the world, order by 13th December 2021. 

Deliveries placed from 24th December 2021 to 4th January 2022 will be delayed due to public holidays. All orders made during this time will be fulfilled within the next working day and standard delivery timings will apply. 

For questions relating to your orders, please visit Contact Us

Brexit - FAQ

As a consequence of BREXIT, we are temporarily unable to ship Whisky to the following countries:

  • Cyprus
  • Finland
  • France
  • Greece
  • Hungary
  • Italy
  • Poland
  • Slovakia
  • Spain
  • Sweden
  • Can I still order if I am delivering to other EU countries? Yes
  • Is delivery to EU countries delayed? We are maintaining our 14 working days for delivery to the EU countries. However, we are not able to ship whiskies to Cyprus, Finland, France, Italy, Greece, Hungary, Poland, Slovakia and Sweden at the moment. 
  • Do I need to complete a customs declaration form? No, we have taken care of that for you
  • Do I need to pay customs taxes to have my purchase released for delivery? No, we have arranged for your taxes to be billed back to The Macallan so please do not pay them if asked by DHL/Customs.  Once cleared your order will be released for delivery.
  • Can I still order if I am delivering  to Spain? Yes, we can send orders to Spain upon request using an Express Service with DHL, we want to ensure our consumers are aware that the shipping cost will be increased.

    UK VAT will not be charged on the order. Local sales taxes and duties will be payable upon arrival in your delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. 

    As the order will ship using the DHL Express Service, the cost of shipping is increased. However, as commitment to our consumers we are pleased to offer complimentary shipping for orders that exceed £150 / EUR 179.

    All orders must be placed through our consumer service team at [email protected] with your name, contact telephone number, delivery address and product name with quantity. 

  • How much will I have to pay if I am shipping to Spain? You will pay for the goods excluding UK VAT.  The cost of shipping via DHL Express is as follows:

    >3kg = £35.00

    >4.5kg = £40.00

    >6.5kg = £48.00

    >10kg = £57.00

    Local sales taxes and duties will be payable upon arrival in your delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient.

    As customs policies vary widely from country to country, The Macallan Shop has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund.

    As the order will ship using the DHL Express Service, the cost of shipping is increased. However, as commitment to our consumers we are pleased to offer complimentary shipping for orders that exceed £150 / EUR 179.

  • Can I enter a ballot using a Spanish delivery address? We cannot include any consumer from Spain in the ballots due to the difficulty in shipping into Spain resulting from Brexit.  

Delivery - General Information

The Macallan Online Shop sells both whisky and associated merchandise products.

We are offering complimentary shipping on all orders over £150.00. 

Please note, complimentary shipping is not available for limited release products sold through The Macallan ballot process. 

Standard delivery times are up to 5 working days for UK delivery, up to 10 working days for EU delivery and up to 14 working days for the rest of the world delivery. We are temporarily unable to offer next day delivery for orders to UK mainland addresses, placed before 13:00 Monday to Friday. 

We are now offering a contactless delivery service. Our couriers are (temporarily) able to offer a non-contact alternative to any customer who does not wish to sign via the scanner screen. In addition, hand and scanner sanitization is performed before and after each customer interaction (Shipment Delivery or Pick-Up).

Whisky

We can currently send all whiskies sold on the Shop to the locations listed below.

Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Germany, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovenia, Switzerland, the UK and the Channel Islands.

The full list of countries is shown as you check out. If a product is unavailable for delivery to your country it will be removed from your basket.

Shipping costs are based on country and basket contents and can be viewed at the point of purchase within your shopping basket.

Merchandise

We can send The Macallan Merchandise to all of the above locations as well as those listed below.

Australia, Austria, Brazil, Canada, Croatia, France, Greece, Hong Kong S.A.R., Iceland, India, Israel, Italy, Hungary, Japan, South Korea, Malaysia, New Zealand, Poland, Singapore, South Africa, Sweden, Thailand, Turkey, Ukraine, United Arab Emirates, United States.

Please see individual items for any specific restrictions.

Shipping costs are based on location and basket contents and can be viewed at the point of purchase within your shopping basket.

 

Delivery Rates

We are currently offering complimentary shipping on all orders above £150.00. 

The delivery cost depends on your selected delivery location and the weight of your order. The delivery cost will be calculated for you during the check-out process. The table below will give you an estimate of these costs.

Within 1 working day of placing your order you will receive a confirmation of your order by email along with your purchase reference number. This number should be retained for future reference. You will then receive an email or SMS message from our designated delivery partner when your order is out for shipment.

The delivery cost depends on your selected delivery country and the weight of your order. The delivery cost will be calculated for you during the check-out process.
The table below will give you an estimate of these costs.

COUNTRY

PRICE STARTING FROM

UK (excluding Channel Islands and Isle of Man)

From £6

Belgium, Channel Islands, Denmark, Germany, Ireland, Isle of Man, Luxembourg, Netherlands 

From £13

Austria, Bulgaria, Czech Republic, Estonia, Hungary, Iceland, Latvia, Lithuania, Norway, Portugal, Romania, Slovenia, Switzerland

From £26

Australia, Canada, Japan, Malaysia, New Zealand, South Korea, Singapore, Thailand, Turkey, United States 

From £31

Brazil, Croatia, Hong Kong S.A.R., India, Israel, South Africa, Ukraine, United Arab Emirates

From £45

 

For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Macallan Shop has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund.

Delivery Instructions And Advice

Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer.

The courier appointed by The Macallan and Mail Marketing is non-negotiable.

The whiskies sold on the The Macallan Online Shop are currently available for shipping to the following locations:

Belgium, Bulgaria, Czech Republic, Denmark, Estonia,  Germany, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovenia, Switzerland, the UK and the Channel Islands.

All whiskies sold by The Macallan Online Shop are sold subject to UK taxes. If we are exporting products to an address in the European Union (EU) prices are subject to the appropriate rate of tax depending on the delivery country (and an alcohol tax ).

For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from location to location, we have no control over these charges. Please contact your local customs office for further information.

Gift Messages

Please be informed we do not permit gift messaging that could be seen as offensive or obscene. Should your gift message be deemed unacceptable, we will contact you for the opportunity to provide an alternative message.